Return, Refund & Exchange Policy

Return, Refund & Exchange Policy for Axipower

We care about our customers and provide a friendly Return, Refund & Exchange Policy. So that our customers feel secure while shopping at Axipower.com.pk. The following policies apply to the return and exchange of ordered products.

  • Please contact us at info@axipower.com.pk prior to sending any returns, refunds, or exchanges back to us.
  • An unboxing video is mandatory for any claim of a defective, damaged, or incorrect product. Customers must record a clear, continuous, and unedited video starting before the package is opened, showing the condition of the parcel and the product inside. This video must be provided at the time of delivery. Axipower.com.pk reserves the right to reject any claim of defect, damage, or discrepancy if valid video proof is not provided.
  • All returns, refunds, and exchanges must include all original accessories, documentation, packaging, etc., that were originally shipped with the product.
  • If a product is determined to be defective due to a manufacturer error, fault, or defective materials, we will process a refund, return, or exchange according to the specific Warranty Policy of the product's manufacturer.
  • Returns, refunds, and exchanges may take up to 15 working days to process once the item is received at our facility, excluding delivery time.
  • In case of wrong delivery, do not open or use the item. We will exchange the item for the correct one.
  • Only regular-priced items are eligible for refunds. Sale items or items bought on special discounted rates (other than those mentioned on our website) cannot be refunded.
  • The following products are NOT eligible for a return, refund, or exchange:
    • (i) Products that have been customized or personalized.
    • (ii) Products that have been used or damaged by the customer.
    • (iii) Products that have been tampered with or modified by the customer.
    • (iv) Products or orders delivered outside Pakistan.
    • (v) Malfunctions due to causes including but not limited to improper wiring, installation, or operation beyond the specified usage limits.
    • (vi) Items that are damaged due to fire, water, natural disaster, or similar circumstances.
    • (vii) Items purchased above Rs. 30,000/- due to a change of mind or incorrect product selection based on technical specifications.
  • A return, refund, or exchange must be claimed within 5 days of receiving your order.
  • All returned products are thoroughly tested by our team to qualify for a return, refund, or exchange. We will notify you via email once we receive your returned item and will inform you of the approval or rejection of your request within 15 working days.
  • Shipping costs for returning a product are the customer's responsibility. We highly recommend using a trackable shipping service and purchasing shipping insurance to ensure the product's safe return.
  • We perform a comprehensive quality check before dispatching all orders. If you receive a product that is damaged or defective, please contact our customer service team immediately (within 5 business days) at info@axipower.com.pk. Valid unboxing video proof will be required to process your claim. We will provide instructions on how to return the product for a replacement or refund. Please note that return shipping costs will be the customer's responsibility.
  • If a delivery package appears damaged from the outside, please refuse to accept the delivery and inform us immediately at info@axipower.com.pk.